Telecom Solutions
We set up SIP routing, billing and contact centres so a new tariff or voice agent goes live without disrupting subscribers.
Benefits you can expect
Calls, bills and subscriber requests pass through connected systems, so nobody re‑enters data by hand. Softline or DooxSwitch billing handles calls, mobile data and partner settlements in one system. Management sees traffic and revenue for each service in the same reports, so network investment follows the numbers. IQusion VoiceIP voice agents take calls at night and at weekends, when few live agents are on shift. Subscribers are protected from tracking through partner networks. We implement new systems or modernise existing ones, connect them to each other and support them.
What’s included
- Call routing and number porting
- Softline and DooxSwitch billing
- Contact centre
- IQusion VoiceIP voice agents
- Signalling network security
Problems we solve
A new tariff takes weeks to launch
Each launch stage has its own owner, so a tariff no longer waits for every team in turn.
Calls fail and subscribers complain
Fewer calls fail, including when a number moves to another operator.
Customers wait too long on the line
Simple requests are separated from complex ones, so agents handle the cases that need a person.
Subscribers dispute wrong bills
Billing checks call records before a bill goes out, so there are fewer errors and disputes.
Agents type up notes after every call
AI drafts the call summary, and the agent only checks it before it goes into the CRM.
We can’t explain the voice agent’s decisions
Every action the voice agent takes is logged, so complaints and audits are settled on the facts.
When you need it, and when you don’t
You need it
- you are an operator with your own network and billing
- your company runs a large contact centre on its own telephony
- you plan to replace billing or the number porting system
- you are preparing voice agents for customer service
You don’t
- a provider supplies all your telecom and you run no network: their services are enough
- your contact centre runs on standard scenarios: an off‑the‑shelf service will do
Our approach
- 01
We replace old systems in parts
Replacing everything in one project breaks the old system before the new one settles. So we move subscribers in groups and run both systems side by side for at least six months.
- 02
We rebuild the contact centre around people
Agents used to calls need three to six months to handle chat and email with confidence. So along with the technology we change training, ways of working and targets.
- 03
AI answers, people confirm changes
The voice agent sees only the caller’s data and needs a person’s confirmation to change a tariff or number. Routing and rating follow fixed rules: if AI fails, the call goes the usual way to a live agent.
Project stages
- 3–4 weeks
Assessment
Call routing, billing, contact centre, links between systems and regulatory requirements.
- 3–4 weeks
Roadmap
The target design, the order of the move and rules for contact‑centre AI.
- 3–4 months
Pilot
One network segment or one department, closely watched.
- 6–12 months
Rollout
Step by step to all traffic and agents.
- ongoing
Operations
Voice quality, fraud protection, failover tests.
Platforms & standards
DooxSwitch Platform · Kamailio · FreeSWITCH · VoiceIP · Genesys Cloud CX
Softline · DooxSwitch · Amdocs · Oracle BRM · Ericsson Charging
SS7 · Diameter · GTP · SIP · GSMA FS.11, FS.19, FS.20 · SEPP for 5G SA
TM Forum Open APIs · 3GPP · ISO/IEC 27001 · NIS2 · GDPR · AI Act
Questions
How do you secure an operator’s signalling network?
First we check which messages arrive from partners and roaming networks. Then we filter SS7, Diameter and GTP per GSMA rules, guard SIP with an SBC gateway, and engineers enable blocking.
When and to whom does the AI Act apply in telecom?
Transparency rules already apply, but a contact‑centre assistant is not high‑risk just because it talks to customers. High‑risk obligations apply from 2 December 2027.
Should telephony move to the cloud?
It can run in a public cloud, a private environment or on your own servers. We choose by voice latency, availability, where data must stay and total cost.
Further reading
Let’s talk about your telecom architecture
Thirty minutes with a telecom architect to work out where to start.