Privacy policy

Last updated: 1 October 2026

This document describes the practices for collecting and processing personal data provided by individuals (hereinafter the User or you) in connection with access to the company's website intecracy.com (hereinafter the website), operated by LIMITED-LIABILITY COMPANY “INTECRACY UKRAINE” (abbreviated name: LLC “INTECRACY UKRAINE”), Ukrainian company registration code (EDRPOU) 36405765, registered at: 35-37 Vasylia Stusa Street, Kyiv, 03142, Ukraine (hereinafter the Company or we, us and our).

We are pleased to inform you that the provisions of this Privacy Policy comply with the updated version of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the Regulation), as well as, of course, the Law of Ukraine “On Personal Data Protection” No. 2297-VI of 1 June 2010 (hereinafter the Law).

We understand the importance of protecting your privacy and personal data and make considerable efforts to develop and maintain high standards of internal security measures and technologies to ensure the secure processing and storage of the data we receive from you, and to protect your data against unauthorised or unlawful processing and accidental loss, destruction or damage.

1. Collection, retention and purposes of processing

1.1. When you access the website, we may collect and further process the following categories of data:

(a) Information requested when using the website, such as your name,

(b) Information that we may collect by automated means. When you use the website, we may also monitor and collect information related to the use of services, such as the date and time of access, device identification data, operating system, browser type and IP address. The Company may obtain this information directly or through third-party services,

(c) Contact information, namely your email address.

We do not collect any information that can identify you without your permission.

Data is processed using Google services.

We do not request or collect personal information from individuals under the age of 16 or the age specified for your country if it is higher. If you are under 16 or have not reached the age of majority in your country, do not provide personal information on our website.

1.2. The period for which we retain the information you provide depends on the type of information, the purpose of its use, its sensitivity and other factors. As a general rule, we retain your personal information for the time necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain and use your information for as long as necessary to resolve disputes and/or uphold our rights and enforce agreements.

1.3. We collect and process the above data to fulfil our obligations to you and pursue legitimate interests, namely:

1. providing access to the website;
2. informing you about any changes and updates to the services we provide;
3. complying with applicable legislation;
4. supporting actions relating to legal claims;
5. providing additional or ancillary services, as well as conducting user surveys and statistical analysis;
6. carrying out marketing activities (sending you news, updates, promotions, product information, event announcements and other communications).
7. improving the performance and functionality of our services.

The above list may be supplemented as services develop.

2. Data recipients and Subprocessors

2.1. Your personal data may be received and processed:

(a) by the Company within our internal process systems and appropriate technical and organisational measures, in a manner that meets the applicable requirements of security standards and regulations; and/or

(b) by service providers and processors who have access to and the right to use the data only to the extent necessary to fulfil the obligations assigned to them by the Company (hereinafter Subprocessors).

2.2. These Subprocessors perform tasks on our behalf and are contractually obliged not to disclose or use the collected information for any purposes other than those specified in this Policy. They may store the information and assist with technical aspects of our services, or perform functions related to service administration (collection and analysis), or other functions determined by the provisions of the agreement.

2.3 You give your express consent to the Company engaging, at its own discretion, Subprocessors that apply technical and organisational measures in a manner that meets the applicable requirements of the Law, the Regulation and the security standards provided for in this Privacy Policy and, additionally, in policies applicable within the Company.

2.4. If such Subprocessors are located outside the Swiss Confederation, the European Union or the European Economic Area, personal data is or will be processed in accordance with applicable legislation.

2.5. Subprocessors bear full responsibility for their acts and omissions and for all obligations imposed on them. The Company is not liable if information is disclosed as a result of a security breach or failure to maintain security by any such Subprocessor, or if Subprocessors fail to comply with the above requirements.

3. Data incident notifications

3.1. If the Company becomes aware of any breach of our security that has led to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to users' personal data (excluding unsuccessful attempts or actions) in a system managed or otherwise controlled by us, we will notify you immediately and without delay in accordance with the procedure provided for by the applicable Law and Regulation.

3.2. The notification will be sent to your email address. The User alone is responsible for providing us with an email address and keeping it valid and up to date.

3.3. No notification of a data incident received from the Company may or will be interpreted as an acknowledgement of any fault or liability in relation to data incidents.

4. Security responsibilities of the User

4.1. The User agrees that, notwithstanding the security measures taken by us and data incidents, the User is responsible for the proper use of our services to ensure a level of security appropriate to the risk concerning personal data, and for the security of the systems and devices used to access the website.

4.2. We are not obliged to protect personal data that you choose to store or transmit outside the systems of the Company and our Subprocessors.

5. User rights

5.1 You have the following rights regarding your personal data:

1) Right of access

You have the right to obtain information from us as to whether your personal data is being processed and, if so, to access that personal data.

2) Right to withdraw consent

You have the right to withdraw your consent to the processing of your personal data at any time. However, withdrawing your consent will not affect the lawfulness of the Company's processing of that data based on consent that was valid before withdrawal.

3) Right to rectification

You have the right to the accuracy of your personal information. To this end, you must inform us of any changes to the personal information provided to us by sending a request to rectify your personal data if you believe that the personal data we hold is inaccurate or incomplete.

4) Right to restriction of processing

You have the right to ask us to stop processing your personal data at any time.

5) Right to erasure

If you ask us to delete all your personal data, the Company will erase your personal data without undue delay, unless there are lawful and legal reasons why we cannot delete certain personal data, in which case we will inform you of this. A request to stop processing your personal data or to delete your personal data is likely to mean that you will no longer be able to use our services.

6) Right to data portability

You have the right to request that the Company provide you with a copy of all your personal data and transfer your personal data to another data controller in a structured, commonly used and machine-readable format, where it is technically possible for us to do so and the processing is based on consent or the performance of a contract.

7) Right to lodge a complaint

You have the right to lodge a complaint with our responsible person designated in our internal rules or with the relevant supervisory authority. All contact details are provided at the end of this document.

5.2. We will not charge a fee for any requests we receive to enable you to exercise any of your rights listed above. However, if you make excessive, repetitive or manifestly unfounded requests, we may charge you a reasonable fee taking into account the administrative costs necessary to process such requests, or we may refuse to act on them.

5.3. The User may also request information that has been processed, modified, erased or blocked, and information about any parties to whom we transfer your personal data.

5.4. In some cases, we may charge a fee based on our reasonable costs if requests are exceptional in view of the nature of the request itself or the nature and functionality of our services.

6. Policy updates

6.1. Please note that we may change this Privacy Policy from time to time at our own discretion, so please check this document periodically for updates. If any material update is made to the terms of data processing, we will additionally notify you within a reasonable period by email to the address you have provided for such cases or as a contact address.

By using the website, you consent to the collection, processing and receipt of your personal data as described in this Privacy Policy.

Company and supervisory authority contacts

If you need further information or have any additional questions about this Privacy Policy, please do not hesitate to contact us at info@intecracy.com.

The authority supervising compliance with data privacy requirements in Ukraine —

Ukrainian Parliament Commissioner for Human Rights (Ombudsman).

Postal address: 21/8 Instytutska Street, Kyiv, 01008, Ukraine

Hotline: 1678 (free of charge within Ukraine); +380 44 299 74 08 (for calls from abroad)

Email:
hotline@ombudsman.gov.ua

Website: https://www.ombudsman.gov.ua/

The European Union's independent personal data protection authority —

European Data Protection Supervisor

Postal address: Rue Wiertz 60, B-1047 Brussels, Belgium

Telephone: +32 2 283 19 00

Email:
edps@edps.europa.eu

Website: https://www.edps.europa.eu/

The European Data Protection Supervisor (EDPS) supervises personal data processing by EU institutions and bodies. For inquiries about processing by private companies under the GDPR, the competent national authority can be found in the official directory of EU/EEA data protection authorities.

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