Alliance Services
A full range of services — from architecture design to implementation, integration and support — delivered by specialized alliance teams.
Service domains & delivery models
Services are grouped by the alliance’s eight competencies, plus critical-asset monitoring and managed IT operations. Each domain has specialised teams, and its competency page covers the methodology, typical mistakes and case studies.
Enterprise Content Management
INBASE • SOFTLINE • NECTAIN • DEALSContent Management
Document, process and compliance management platforms as part of enterprise operational infrastructure.
InBase • SoftlineAI Document Processing
Multimodal document processing, classification and extraction with field validation, confidence thresholds and human review of exceptions.
NectainEDI with Counterparties
Exchange of legally significant documents with counterparties, qualified electronic signature and integration with enterprise processes.
DealsElectronic Archive
Centralized electronic archive for storage, search, access management and audit scenarios.
InBasePublic Sector
Solutions for the Ukrainian public sector, aligned with regulatory, process and security requirements.
InBase • IQusionECM Migration & Modernisation
Phased replacement or upgrade of an ECM when vendor support ends or the platform slows processes down: document-type inventory, migration with integrity checks and a parallel run.
AI under control: classification and extraction run with confidence thresholds, doubtful documents go to manual review, and without the model the flow follows the rules.
Business Process Automation
INBASE • SOFTLINEBPM Platform
Low-code automation of processes, forms, registries, rules and integrations within a unified platform architecture.
InBase • SoftlineLow-Code Development
Development of enterprise solutions on the UnityBase platform with shared architecture, flexible customization and controlled integration.
InBase • UnityBase platformProcess Discovery & Modelling
Interviews with process owners, analysis of real flows in email and ticketing systems, exceptions and shadow processes, versioned BPMN/DMN models.
RPA for Legacy Systems
Bots where no usable API exists and UI automation is affordable to maintain. Every bot has an owner, tests and a managed lifecycle.
AI Agents in Workflows
Classification, extraction and routing inside the process, with quality evaluation, restricted tools and an action log; consequential decisions are confirmed by a person.
BPM Platform Transitions
Choosing a supported edition, moving models and running process instances — including the move from Camunda 7 to Camunda 8 — without stopping business operations.
AI under control: agents act only through permitted workflow steps, consequential decisions are confirmed by a person, and a model failure returns the task to a human queue.
System Integration & Data
DATA MANAGEMENT IG • IQUSION • SL GLOBAL SERVICEIntegration Hub
API and event integration, CDC, ETL/ELT; versioned OpenAPI/AsyncAPI contracts, redelivery and data quality controls.
Data Management IGData Management
Data structuring, cleansing, deduplication and quality control as a foundation for integration, analytics and operational decisions.
Data Management IGNetwork Integration
Design, implementation and support of enterprise network infrastructure for office, industrial and distributed environments.
SL Global ServiceMicrosoft 365
Implementation and integration of Microsoft 365, Teams and SharePoint with access, security and migration scenarios.
SL Global ServiceSalesforce & SAP
Integration and adaptation of Salesforce and SAP platforms to the client’s existing IT architecture.
SoftengiLegacy Systems
Support, modernization and phased transformation of legacy systems without disrupting business processes.
Data Management IG • IQusionAI under control: AI helps match records and draft mappings, while integration changes still pass data contracts, tests and review — nothing is applied automatically.
Cybersecurity & Compliance
SOFTLINE • SL GLOBAL SERVICE • INBASEPublic-Sector Systems Security
Preparation for security authorisation and support for KСЗІ where current or transitional procedures apply. Requirements depend on the system and information category.
Softline • IQusionCryptographic Protection
Key management, encryption and electronic signatures; cryptographic inventory and an agility roadmap for long-term data protection.
InBaseSecurity Operations
Management of security tools, security event monitoring, threat detection and response.
SL Global ServiceCompliance
Gap analysis and evidence preparation for ISO/IEC 27001:2022, NIS2, DORA, the AI Act or CRA according to applicability. SOC 2 and HIPAA are considered for relevant markets.
Nectain • SL Global ServiceDLP
Data loss prevention, access control and implementation of enterprise security policies.
SL Global ServiceZero Trust
Building a Zero Trust security model with microsegmentation, continuous verification and least privilege.
SL Global Service • SoftlineAI under control: AI speeds up event triage and investigation; blocking and policy changes are initiated by an analyst, and models hold no admin rights.
Software Engineering
SOFTENGI • INBASE • SOFTLINEEnterprise Systems
Design, implementation and evolution of enterprise systems and specialized digital products for complex business scenarios.
SoftengiAI & Analytics
Computer vision, OCR/IDP, multimodal models, RAG and AI agents with evaluation, access controls and human approval for consequential decisions.
Softengi • NectainEmbedded Systems
Development of cyber-physical and embedded systems: edge computing, sensor networks, industrial IoT and field protocol integration.
Softengi • AZIOTXR Solutions
AR/VR/MR and digital twins for training and operational support. OpenXR and device compatibility are considered alongside support lifecycles.
SoftengiUI/UX Design
User research, prototyping and design systems. WCAG 2.2 AA accessibility work includes keyboard navigation, contrast and assistive technology checks.
SoftengiDedicated Teams
Dedicated engineering teams embedded into client delivery processes and responsible for specific delivery streams.
SoftengiAI under control: AI features ship with evaluation sets, tool limits and a safe fallback; AI-assisted code goes through the same checks and review as any other change.
Cloud Infrastructure & FinOps
SL GLOBAL SERVICE • SOFTENGICloud Migration
Migration to cloud, hybrid and multicloud environments with target architecture design, phased migration and risk management.
SL Global ServiceDevOps & Platform Engineering
CI/CD, infrastructure as code, GitOps and secure self-service templates for teams. Dependency, secret and artifact provenance controls.
SL Global Service • SoftengiFinOps
Managing cloud, AI, SaaS, licence and owned-infrastructure costs. Allocation, forecasting and cost per business operation.
SL Global ServiceManaged Cloud 24/7
Observability through metrics, logs and traces; SLOs, incident response, updates and tested recovery.
SL Global ServiceBackup & DR
Backups protected against modification, isolated access and regular recovery exercises against agreed RPO/RTO targets.
SL Global ServiceHybrid Infrastructure
IaaS, virtual servers, hybrid environments and orchestration of infrastructure resources across your own data centre and the cloud.
AI under control: AI suggests cost optimisations and flags anomalies; changes go through IaC and approval, and AI workloads run within budgets and limits.
Telecom Solutions
DOOXSWITCH • SOFTLINE • IQUSIONVoIP Softswitch
VoIP/SIP and WebRTC, signalling and media protection, SBCs, fraud controls and failover testing for carrier and enterprise use.
DooxSwitchBilling & Rating
Real-time billing, rating and commercial logic management for telecom services.
DooxSwitch • SoftlineLeast-Cost Routing
Dynamic traffic routing with cost and quality optimization.
DooxSwitchIoT/M2M Billing
Billing and management for IoT/M2M services across carrier and infrastructure scenarios.
DooxSwitch • SoftlineMobile VoIP
Mobile SIP clients, softphone solutions and digital communication services.
DooxSwitchIP Communications
Integration of digital communications into the enterprise environment: telephony, video communication and collaborative workspaces.
AI Voice Agents
Inbound and outbound calls, first-line support, order confirmation and appointment booking in Ukrainian and English; complex cases go to a person with a call summary. The VoiceIP product.
IQusionSignalling Security
Interconnect audit, a signalling firewall for SS7, Diameter and GTP following GSMA guidelines, SEPP for 5G SA, SIP protection on the SBC and monitoring of signalling anomalies.
Traffic Anti-Fraud
Detection of IRSF, Wangiri, SIM-box and caller ID spoofing; rules and anomaly models, blocking within agreed limits and case review by an analyst.
AI under control: AI helps spot fraudulent traffic and anomalies; routing and rating stay deterministic, and doubtful cases are reviewed by an engineer.
IoT & Industrial Automation
AZIOT • SOFTENGISmart Building
IoT platforms for physical environment management, monitoring and real-time automation.
AZIOTIndustrial IoT
Telemetry, edge processing, predictive maintenance and OT/IT integration considering IEC 62443, device lifecycles and secure updates.
AZIOT • SoftengiEnergy Management
Monitoring and optimization of energy consumption across buildings, industrial sites and infrastructure.
AZIOTDigital Twins
Digital twins for visualization, simulation, prediction and operational support.
SoftengiRemote Assistance
Remote expert assistance systems for technical, service and field operations.
SoftengiSensor Monitoring
Real-time sensor data collection, processing and analysis.
AZIOTAI under control: AI detects anomalies and predicts maintenance, but control commands to equipment are never delegated to a model; on failure, standard setpoints and alarms apply.
Critical Asset Monitoring & Safety
INSPECTION • MONITORING • DISPATCH CONTROLUAV Inspection
Inspection of power lines, oil and gas pipelines, telecom towers and railway corridors. Optical and thermal monitoring, defect and leak detection.
Robotic Platforms
Ground platforms for inspecting tunnels, mines, chemically hazardous facilities and process corridors where human presence is restricted.
Industrial Monitoring
Real-time processing of sensor, video and UAV streams. Situational display of asset state, anomaly detection and event history.
Secure Systems
Electronic document management and data handling for energy, transport and the public sector, with access control and action audit at the architecture level.
Dispatch Control
Decision support, service coordination and infrastructure state visualization for operations centers of energy and transport operators.
GIS Analytics
Spatial asset models, inspection route planning, documentation of asset condition and spatial analysis of incidents.
Operator Training
Platform technical support, team training and certification, and safe-operation protocols for energy and industrial use.
Aerial Survey
Aerial surveying, spatial model construction and inspection of long or hard-to-reach industrial facilities.
UAV Integration
Connecting unmanned platforms to SCADA, analytics and facility security systems; unified data streams for inspection and operations.
AI under control: computer vision marks defects on imagery, an inspector confirms the finding, and if analytics fail the data is kept for manual review.
Consulting, Managed Operations & Infrastructure
IQUSION • SOFTENGI • SL GLOBAL SERVICEIT Strategy
IT architecture design, development strategy and implementation roadmaps for complex digital environments.
IQusion • SoftengiManaged Operations
Managed IT operations and environment support with clear responsibility areas and controlled SLAs.
SL Global ServiceSolution Delivery
Solution delivery: integration, migration, configuration, launch and ongoing support.
IQusion • Data Management IGSupport 24/7
Multi-tier technical support, SLAs up to 99.9%, dedicated managers and a self-service portal.
IQusion • SL Global ServiceTraining
Training programs for users and administrators, including specialist preparation and certification.
IQusion • DealsIT Audit
Infrastructure audit, workplace support, service support and day-to-day IT environment operations.
Enterprise Networks
Design, deployment and support of enterprise networks for office, campus and distributed environments.
Server Infrastructure
Selection, deployment and operation of server systems and compute infrastructure.
VDI & Workplaces
Virtual work environments with centralized access management, security and user experience.
SL Global ServiceAI under control: AI classifies requests and drafts replies; system changes and replies with consequences for the client are approved by an engineer.
Controlled AI in every domain
We build AI into document management, processes, integration, security, software, cloud, telecom and IoT — only where it improves a specific operation, and always with limits, an audit trail and a plan for failure.
A Measurable Task
We start from the operation and its metric — handling time, accuracy, cost. If the effect cannot be measured, AI is not needed.
Data & Permissions
The model sees only what the user or role may see. Personal data is minimised and stays in the agreed jurisdiction.
Bounded Autonomy
Agents act through allow-listed tools and limits. Consequential actions — payments, system changes, replies to clients — are confirmed by a person.
Evaluation Before Release
We test on real cases and exceptions, set quality thresholds and version models and prompts.
Audit & Oversight
Inputs, outputs and decisions are logged; we watch quality, cost, latency and prompt-injection attempts.
Compliance
AI Act obligations follow the system’s purpose and the organisation’s role; ISO/IEC 42001 and the NIST AI RMF frame the management.
If the model is wrong, unavailable or over budget, the operation keeps running: the task moves to a human queue or to rules, the previous version takes over, and a kill switch disables the AI path without stopping the service.
How we manage the AI lifecycle →Platforms behind every service
Teams select low-code, ECM, AI, IoT, cloud, telecom and security technologies for each task. Architecture, licences, compatibility and support are documented for the selected components.
OCR and computer vision, LLM assistants and agents with evaluation and audit logs
Document workflows, processes, enterprise platforms
Cloud, CI/CD, backup, managed operations
Sensors, SCADA, telecom, infrastructure protection
Let’s discuss your task
Tell us what needs to change — we’ll define the domain, the team and the engagement model, and propose AI only where it delivers a measurable effect.