Telecom
AI Assistants for Contact Centers: From Chatbots to Voice AI
Modern customer service is undergoing a fundamental transformation. What began as simple scripted chatbots capable of a...
// expert
Serhiy Kravchuk
Head of AI Practice, Softengi
Leads AI systems and AI agents development at Softengi. Specializes in implementing bidXplore, salesXplore, solveXplore, and custom agent architectures. Lecturer and speaker at industry conferences on prompt engineering and LLM orchestration in enterprise environments.
Software Development
Domain-specific AI models for enterprise applications
Domain-specific AI models are becoming a key tool for modernizing enterprise applications in 2026-2027, overcoming legac...
Telecom
AI Act compliance for AI communications in telecom
Telecom operators must proactively prepare data and enhance cybersecurity to comply with the EU's AI Act, minimizing fra...
Telecom
AI Act and the future of communications: challenges for VoIP and contact centers
The AI Act is changing the game for telecom operators. How to prepare VoIP and contact center data and architecture for ...
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