Telecom
Contact centers and customer service in telecom
Telecom contact center architecture requires updates to address fraud risks. We explore integrating AI agents, omnichann...
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Telecom
Telecom covers solutions for operators, VoIP, billing, routing, contact centers, customer service and network infrastructure.
Telecom
Signaling security in telecom: from hybrid threats to 5G architecture
The transition to 5G does not eliminate signaling security threats. Coexistence with legacy protocols like SS7 and Diame...
Telecom
Anti-fraud in telecom: integrating billing and softswitch
How to build low-latency integration of the signaling core, billing, and anti-fraud systems to block IRSF and other frau...
Telecom
MNP and routing: architectural challenges of 5G
Transitioning from monolithic BSS/OSS to API-first architectures is critical for MNP routing speed, signaling interface ...
Telecom
Telecom billing: rating, mediation, and BSS integration
How to integrate legacy billing systems with 5G cloud cores, minimize fraud losses, and transition to modular architectu...
Telecom
Architecture of carrier SIP routing: protecting voice cores from fraud
We examine carrier SIP routing architecture and methods for protecting voice cores from fraud by integrating MNP, billin...
Telecom
Modern telecom operator architecture: from monolithic BSS/OSS to cloud core
Transitioning from closed monolithic BSS/OSS to a modular API-first architecture based on ODA and 3GPP standards is esse...
Telecom
Protecting telecom networks from signaling threats in 5G
Global telecom fraud losses are estimated at $41.82 billion in 2025. Operators must integrate SS7 and Diameter monitorin...
Telecom
Softswitch: Controlling SIP Traffic, LCR, and Profitability
Telecommunications operators can optimize SIP routing, LCR, and voice service profitability by implementing softswitch s...
Telecom
AI voicebots in telecom: balancing efficiency and customer trust
AI voicebots in telecom contact centers enhance efficiency but require a balance between automation and customer trust....
Telecom
AI Assistants for Contact Centers: From Chatbots to Voice AI
Modern customer service is undergoing a fundamental transformation. What began as simple scripted chatbots capable of a...
Telecom
AI Act compliance for AI communications in telecom
Telecom operators must proactively prepare data and enhance cybersecurity to comply with the EU's AI Act, minimizing fra...
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