A unified approach to architecture, security and quality management — regardless of which member company leads the project.
Project teams are engaged based on domain expertise, not hierarchy or resource availability. This eliminates the handoff effect between contractors.
Regardless of how many member companies are involved, the client interacts with a single contact and receives a single contract, SLA and reporting.
A significant number of products are built on UnityBase, ensuring predictable component integration, a unified security model and a shared API contract.
Security is addressed at the architecture level, not added after development. The approach aligns with ISO/IEC 27001, NIS2 and GDPR requirements.
Information security risk and incident management. Member systems are developed in alignment with this standard.
EU directive on cyber resilience of critical infrastructure. Softline supports compliance audits for clients in regulated sectors.
Requirements for processing and storing personal data in EU systems. Addressed at the platform architecture and API contract level.
Perimeterless security model: every request is authenticated and authorised regardless of connection origin. Implemented by Softline.
Security integrated into the CI/CD cycle: vulnerability scanning, static code analysis and automated compliance checks at every stage.
Quality management principles for development and service delivery processes. Includes process documentation, internal audits and non-conformance management.
Iterative development with two-week sprints, regular retrospectives and client progress demos. Applied to product and custom development projects.
Continuous integration and delivery: automated builds, testing and deployment across all environments. Reduces release cycle time and regression risk.
System architecture is built around the business domain, not technical convenience. Critical for complex enterprise systems with a multi-year development horizon.
Infrastructure is described as code (Terraform, Ansible), ensuring environment reproducibility, versioning and automated disaster recovery.
SL Global Service provides managed support for UnityBase-based solutions and member infrastructure. SLA tiers are customised to client requirements.
Standard tiers: Base (8×5, next business day), Standard (12×5, 4 hrs), Premium (24×7, 1 hr). For critical infrastructure a Mission Critical tier is available with a target recovery time under 15 min.
